The Digital Store Products and Services
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My husband and I had our first experience with the Digital Store in Peoria on War Memorial Drive about three years ago. I can’t tell you how helpful the staff has always been……Drew, Rance, Joe and Michael. I don’t know how these guys can know so much about all of the phones that Verizon offers! And as a grandma, I can tell you that I have had a lot of questions about my smart phone. They have always been so friendly and patient, not just with me, but with all of the other customers I have seen them interact with. It’s always a fun experience to visit their store! -- Lynda D.
I have been dealing with Emily and Suzanne in the Bloomington store at College Hills and I’ve got nothing but the best service possible. Everything I needed was resolved and fixed ASAP. I encourage anyone who is looking for a new phone provider to go to that store and not the one on IAA Drive but the one at College Hills. Thank you to that store for all the hard work. You now have a lifetime customer! -- Ronald L.
I visited your store, on two occasions. Each time, I was welcomed by Casey Dobbins. He treated me like I was a member of his family! He was friendly, professional, outgoing, helpful, and outgoing! He answered all of my questions. He went above and beyond to provide excellent and exceptional customer service! I would highly recommend, to all, that they go into the Verizon Digital Store in East Peoria, IL and ask for Casey! His is a bright young man, with all the answers! He will treat you right! It’s a testament to your company and to the Store Manager for having an Awesome Employee! I met the Store Manager and two other employees. All were very friendly and helpful! Visit them in East Peoria. You’ll be pleasantly surprised! They will help you! Way to go Verizon! Way to go Casey! Well done! Pats on the back, all around! -- Pat K.
I am writing this because yesterday I went into the Verizon Digital Store in Morton Illinois. I normally go to the Corporate store in Bloomington, but because we have had such issues there in the past, I decided to make a change this time. I just want to say THANK YOU! True customer service does actually exist. The people in that store went step by step with me over all the phones I was considering and helped me to choose the right phone for me. The worker there, Quan, treated me and my family like we were family members and friends. I have never had a better experience anywhere else and this store proves that not all phone stores are a complete nightmare to deal with. I got a Galaxy s5 and love the phone, love the plan we got, and overall am a happy customer. -- Brett and Family